Service Desk

{"xsrfToken":"6528d00b-dfbe-4dd7-bd8b-ab755a780fb0_7cbbed159daadba9113b2d8a3d18a74f54458dee_lout","branding":{"id":"1","key":"srtf","name":"Swanly - Release Timeline for JIRA","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#af7db8","headerLinkHoverBGColor":"#af7db8","headerBadgeColor":"#af7db8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2685309f-34a3-4e46-9409-0ba175e4aecd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YjJhNzU0Yi0xNDRiLTRhMGUtYmJiNS03OTUwMTY3NjgzNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2ODUzMDlmLTM0YTMtNGU0Ni05NDA5LTBiYTE3NWU0YWVjZCI6WyJyZWFkIl19LCJleHAiOjE1OTAzNzkyMTksIm5iZiI6MTU5MDM3ODU1OX0.ONOEANJFUHrtG-TEVi36CafvZHS7rEkA2bwIGtdYu0E&client=7b2a754b-144b-4a0e-bbb5-795016768365&mode=fit","logoId":"2685309f-34a3-4e46-9409-0ba175e4aecd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Jexo Help Center","sharedPortalName":"Jexo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Jexo Help Center","sharedPortalName":"Jexo Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#48d1cc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed396a51-8cbe-4718-a8e1-7fbdac0e6201/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YjJhNzU0Yi0xNDRiLTRhMGUtYmJiNS03OTUwMTY3NjgzNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkMzk2YTUxLThjYmUtNDcxOC1hOGUxLTdmYmRhYzBlNjIwMSI6WyJyZWFkIl19LCJleHAiOjE1OTAzNzkyMTksIm5iZiI6MTU5MDM3ODU1OX0.rZsnPhVlukLtI5oqVoRl_gJHQYVziWoO7N5Cip0WZ-c&client=7b2a754b-144b-4a0e-bbb5-795016768365&height=300&mode=fit","bannerMediaApiFileId":"ed396a51-8cbe-4718-a8e1-7fbdac0e6201","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"srtf","projectId":10006,"serviceDeskId":1,"name":"Swanly - Release Timeline for JIRA","description":"Welcome in Jexo customer support portal! Please send us your feedback, request a demo or ask anything.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://exoapp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"10","name":"Send us feedback!","descriptionHtml":"","callToAction":"Send us feedback!","introHtml":"We know that there is always plenty of space for improvements, help drive the app backlog and submit your feedback and ideas.","icon":10498,"iconUrl":"https://exoapp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[1],"key":""},{"id":"18","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Having trouble with Swanly? Something's not working as expected? Give us a shout and we will have a look.","icon":10476,"iconUrl":"https://exoapp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[1],"key":""},{"id":"17","name":"Schedule demo","descriptionHtml":"","callToAction":"Schedule demo","introHtml":"Do you want to know more about how Swanly works? Or you want to test drive our app? Let us know and we will schedule demo with you.","icon":10470,"iconUrl":"https://exoapp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[1],"key":""},{"id":"14","name":"Report an Incident","descriptionHtml":"","callToAction":"Report an Incident","introHtml":"Is Swanly down or not functioning as it should? Raise an Incident and we will respond ASAP.","icon":10508,"iconUrl":"https://exoapp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[1],"key":""},{"id":"12","name":"Ask us anything","descriptionHtml":"Did you try to look for answer in our <a href=\"https://exoapp.atlassian.net/wiki/spaces/SRTFJ/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a>?","callToAction":"Ask us anything","introHtml":"Are you struggling to set up? Do you need additional explanation about functionality? All questions are valid here, just ask.","icon":10491,"iconUrl":"https://exoapp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Send a Request"}],"orderMapping":{"1":[18,17,14,12,10],"2":[1,10],"4":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"08cc1213-37a3-3e25-9c41-8b4ebf53bb03","appLinkName":"System Confluence","appLinkUrl":"https://exoapp.atlassian.net/wiki","spaceKey":"SRTFJ","spaceName":"Swanly - Release Timeline for JIRA","spaceUrl":"https://exoapp.atlassian.net/wiki/spaces/SRTFJ"},"labels":[],"projectKey":"SRTF","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRTF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":17,"projectId":10006,"form":{"name":"Schedule demo","descriptionHtml":"","callToAction":"Schedule demo","intro":"Do you want to know more about how Swanly works? Or you want to test drive our app? \nLet us know and we will schedule demo with you.","instructions":"","icon":10470,"iconUrl":"https://exoapp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Let us know what are your preferred times for demo.","descriptionHtml":"Let us know what are your preferred times for demo.","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/17","calendarParams":{"firstDay":0,"date":"2020-05-25T04:50:19+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"08cc1213-37a3-3e25-9c41-8b4ebf53bb03","appLinkName":"System Confluence","appLinkUrl":"https://exoapp.atlassian.net/wiki","spaceKey":"SRTFJ","spaceName":"Swanly - Release Timeline for JIRA","spaceUrl":"https://exoapp.atlassian.net/wiki/spaces/SRTFJ"},"labels":[],"projectKey":"SRTF","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YjJhNzU0Yi0xNDRiLTRhMGUtYmJiNS03OTUwMTY3NjgzNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1OTAzNzk4MTksIm5iZiI6MTU5MDM3ODU1OX0.h44sttOm-KFhU4_4x_VJ7zqlapNxaDYP-0r94bJmKRA","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"7b2a754b-144b-4a0e-bbb5-795016768365","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}